Frequently Asked Questions (FAQ)

• What is integrative pediatrics?

• What is a medical home?

• What is ecologically sustainable healthcare?

• What is the "whole child" blog?

• Where are you located?

For directions, click here.

• What are your hours?

We are open by appointment for both well child and acute and chronic illness care, Monday through Friday. The office will be open from 8am-8pm Monday and Thursday, 8am-6pm Tuesday and Wednesday, and 8am-5pm Friday. The best time to call regarding same-day appointments is 8-9am. The office is closed for lunch between 12:30pm-1:30pm daily. Office hours on Saturday are for emergencies only and will be variable based on the doctors’ availability. We will be available through our answering service when the office is closed.

• What ages of children will you see?

From birth through age 21. We welcome infants, children, adolescents and young adults.

• What insurances do you accept?

We accept most major insurances, including United, Oxford, Aetna, Horizon, BC/BS, Cigna and HealthNet. Please check with us to verify current insurance participation status. If we do not participate in-network with your insurance, we will provide a self-pay discount and you can submit the charges to your insurer as an out-of-network claim.

• What hospitals are you affiliated with?

Both Drs. Rosen and Castillo have full admitting privileges at The Valley Hospital in Ridgewood, NJ. Dr. Rosen has consulting privileges at Hackensack University Medical Center in Hackensack, NJ.

• What is your "typical" visit schedule?

We like to begin working with families prenatally and begin seeing infants either in the hospital or within 1-2 days of birth in our office. Although we tailor our schedule to each specific baby and family, we typically see babies 2-3 times in the first month and then monthly for the first year. After that, the visits are generally every 2-3 months until 2 years old and then we plan together our schedule from that point forward. Some families prefer yearly or bi-yearly visits from 3 years old on, others like to come in more frequently. We will work with you and your insurance company to facilitate a schedule that is best for you and your child(ren).

• Do you see families in consultation, including prenatal visits?

Absolutely. We encourage parents to consult with us prenatally to ensure the baby (or babies) an optimally healthy beginning. Additionally, for some families with children with special health care needs, it is ideal to meet first with parents in consultation before meeting with the child. We can discuss this with you if you feel this is appropriate. We typically advise this approach for children with autism or other significant medical/neurodevelopmental concerns.

• Can I e-mail the doctors?

Yes. We provide secure e-mail access to Drs. Rosen and Castillo via our Medem web site, accessible via a link on the Center’s homepage. Please use e-mail only for non-emergent/urgent questions. If this is your first time using the e-mail service, you will have to complete a very short registration process.

• Vaccine questions

One of parents’ most common concerns today is about vaccination. We welcome open dialogue about immunization and seek to support an individualized, respectful and child-centered approach. We are happy to discuss your concerns at any point and work with you to establish a relationship that we are both comfortable with. Dr. Rosen has worked with the Deirdre Imus Environmental Center to develop their Greening Vaccines initiative.

• NOTE: We will be posting additional clinical content soon. Please check back. For now, consider visiting Dr. Alan Greene's site for parents at www.drgreene.com.